Business applications
Replace disconnected spreadsheets and manual handoffs with role-based applications that reflect how your teams work.
Pact / Expertise · Custom software · Product engineering
Custom software built around the way your business works.
Pact Integration helps businesses design and build bespoke web applications, SaaS products and internal tools. We focus on understanding the workflows, users, integrations and operational constraints before choosing an architecture.
What we can help with
From the right architecture to useful day-to-day software.
SaaS and MVP engineering
Validate a focused product scope, design the critical flows, and build a foundation you can extend as you learn from users.
System integrations
Connect CRMs, ERPs, databases, payment services and third-party APIs while keeping records consistent across systems.
Application modernisation
Improve maintainability, performance and security without forcing an unnecessary all-at-once rewrite.
Working together
Scope, build, review and improve.
We usually begin with discovery: existing processes, success criteria, constraints, and integration points. From there we propose milestones, technical decisions, testing coverage and deployment responsibilities. Scope and fees depend on the actual requirements, not a generic package.
Custom engineering / implementation notes
When should a company build software instead of buying a ready-made tool?
Build when core workflows, data relationships, integrations or permissions cannot be handled reliably by existing products without expensive workarounds. Buy or configure when a standard tool already solves the problem well. A discovery stage should compare both options before development begins.
A practical implementation path
- Discover the real workflowIdentify users, bottlenecks, exceptions, decision points and existing systems through practical scenarios.
- Define a first releasePrioritise must-have workflows and measurable acceptance criteria, while postponing features that do not reduce the core problem.
- Select architecture and data modelChoose technologies around team skills, integrations, security boundaries, maintainability and hosting needs.
- Ship iterativelyReview working increments, perform functional and security testing, and release with monitoring and clear support responsibilities.
Typical use cases to evaluate
Customer and partner portals
Self-service requests, permissions, status tracking and integration with internal systems.
Internal operational platforms
Approvals, order tracking, reporting and role-based business processes.
New SaaS applications
MVP architecture, subscription-ready foundations, admin capabilities and an iteration plan.
These are illustrative service capabilities and design patterns, not claims that a named client project has already been delivered.
Questions people ask
Clear answers, before the first call.
What does custom software development include?
It can cover workflow discovery, UX planning, backend and frontend engineering, database design, API integration, testing, deployment and maintenance. The scope depends on what users must accomplish, how data moves and which systems need to connect.
How much does custom business software cost?
Cost depends on functionality, user roles, integrations, data migration, security needs, quality requirements and maintenance. A useful estimate starts with a documented MVP and explicit assumptions, rather than a fixed price based only on a short feature list.
How long does an MVP take?
The timeline depends on the number and complexity of workflows, the availability of APIs and data, approvals, and feedback cycles. We would first define one release goal and acceptance criteria before offering a project-specific estimate.
Can new software integrate with an existing ERP or CRM?
Often yes when the system offers suitable APIs, database access or agreed import/export formats. Integration planning should consider authentication, data ownership, retries, reconciliation and how failures are surfaced to users.
Will our team own and maintain the software?
Ownership, repository access, deployment credentials, source-code handover, documentation and support should be explicitly agreed in the engagement terms before work starts. These decisions are as important as the technical stack.
Explore more
Connected disciplines, one clear goal.
Let's build thoughtfully
Bring the problem. We’ll help define the right solution.
Tell us what needs to change, which systems are involved and what success looks like. We can discuss the approach and an appropriate next step.
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